B.W. Leadership Academy Challenges Old Adage Regarding Leadership Employees Won’t Follow You Just Because You’re The Boss (BALTIMORE, MARYLAND – Oct. 10, 2016) – Some leaders believe their employees will follow them just because he or she is the boss. Dr. Bryan K. Williams, the leading expert on customer service and founder of the B.W. […]
Customer Service Expert Introduces B.W. Leadership Academy
(BALTIMORE, MARYLAND – June 1, 2016) – Dr. Bryan K. Williams, the leading expert on customer service, recently announced the launch of the B.W. Leadership Academy, a two-day event that focuses on making the attendee a stronger, more effective leader. “For the past ten years I’ve worked with leaders from hundreds of organizations to improve their […]